Terms of Service | Citesurf

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Makeri, operating as Citesurf ("Company," "we," "us," or "our"), governing your access to and use of the Citesurf website at citesurf.com and all related services (collectively, the "Service").

Effective Date: February 16, 2026

By accessing or using the Service, creating an account, or clicking to accept these Terms, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

Electronic Agreement: By clicking "I Accept," "Sign Up," or similar buttons, creating an account, or using the Service, you enter into a legally binding electronic contract with the Company. This electronic acceptance has the same legal effect as a physical signature under applicable law, including the EU eIDAS Regulation and Italian law (D.Lgs. 82/2005).

Language: These Terms of Service are provided in English as the sole legally binding version. An Italian translation is available for convenience only, is not legally binding, and the English version shall prevail in all matters. If you access these Terms through a browser translation feature or any third-party translation service, you acknowledge that such translations are for your convenience only, are not provided or endorsed by us, and the English version shall prevail in all matters.

We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the effective date above and, where appropriate, by other means. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

1A. Pre-Contractual Information Summary (EU Consumer Rights)

Before entering into this contract, EU consumers are entitled to clear pre-contractual information. This section provides a summary of key terms as required by the EU Consumer Rights Directive (2011/83/EU).

Information	Details
Trader Identity	Makeri, operating as Citesurf (VAT: IT13457560962)
Contact	legal@citesurf.com
Service Description	AI visibility analysis platform that shows how AI assistants perceive and recommend your brand
Pricing	As displayed at citesurf.com.
Payment Methods	Credit/debit cards and other methods supported by Polar.sh (Merchant of Record) via Stripe
Contract Duration	Subscription-based with automatic renewal (monthly or annual billing cycles)
Cancellation	Cancel anytime via dashboard settings or Polar.sh customer portal. Access continues until end of paid period.
Right of Withdrawal	See Section 8A below. You may waive this right by requesting immediate service access.
Minimum System Requirements	Modern web browser with JavaScript enabled and internet connection
Applicable Law	Italian law (see Section 18). EU consumer protections apply.

2. Definitions

For the purposes of these Terms:

Account: Your registered account with Citesurf that allows you to access and use the Service.
Brand: A product, company, service, library, creator, or other entity that you submit for AI visibility analysis.
Customer Data: All data, information, and content that you submit, upload, or otherwise provide to the Service, including Brand information, scan configurations, and user preferences. For the avoidance of doubt, AI Chat Assistant messages are transient, exist only in your browser session, and are not stored as Customer Data on our servers.
Intellectual Property: Patents, copyrights, trademarks, trade secrets, know-how, and any other intellectual property rights.
Service: The Citesurf website, AI visibility analysis platform, and all related features, functionality, and services.
Subscription: Your paid or trial access to the Service under a specific plan.
Subscription Term: The period during which you have an active Subscription.
User Content: Any content, feedback, or materials you submit to or through the Service.

3. Service Description

3.1 What Citesurf Does

Citesurf is an AI visibility analysis platform that helps you understand how AI assistants (including ChatGPT, Claude, Gemini, and Perplexity) perceive and recommend your brand. The Service provides:

AI Platform Scanning: Automated queries to major AI platforms to assess brand visibility
Visibility Metrics: Scores, rankings, and competitive analysis across AI platforms
Sentiment Analysis: Understanding of how AI platforms describe and position your brand
Actionable Insights: AI-generated recommendations to improve brand visibility
Trend Tracking: Historical data showing visibility changes over time
AI Chat Assistant: Conversational AI assistant (available to all users, with usage limits varying by plan) that answers questions and provides guidance about your brand's AI visibility, powered by third-party AI models
Export Capabilities: PDF reports of your visibility data

3.2 Nature of the Service

The Service is an analytics and insights platform only. We provide data, metrics, analysis, and recommendations about how AI platforms currently perceive and mention your brand. You expressly acknowledge and agree that:

We do not influence AI platforms: We have no control over, relationship with, or ability to modify how ChatGPT, Claude, Gemini, Perplexity, or any other AI platform responds to queries or recommends brands
We report, we do not guarantee: Our role is to analyze and report what AI platforms say about your brand—we cannot and do not guarantee that AI platforms will recommend your brand, improve your visibility, or change their responses in any way
Insights are suggestions, not guarantees: Any recommendations, insights, or suggestions we provide are based on our analysis and industry best practices, but implementing them does not guarantee any specific outcome or improvement
Results depend on external factors: Your brand's visibility in AI platforms depends on numerous factors entirely outside our control, including AI model training data, algorithm updates, competitive landscape, your online presence, content quality, and third-party actions

3.3 No Guarantee of Results

We do not guarantee:

Any improvement in your brand's AI visibility, rankings, or recommendations
That implementing our insights or recommendations will produce any specific outcome
Accuracy of AI platform responses (which are controlled by third parties)
Continuous availability of any particular AI platform
Any specific ranking or positioning in AI recommendations
That AI platforms will mention, recommend, or favorably describe your brand
That visibility metrics will improve over time

The Service is provided for informational and analytical purposes only. Any business decisions you make based on our analytics are made at your own risk and discretion.

3.4 AI Chat Assistant

The Service includes an AI Chat Assistant feature available to all users, with usage limits varying by subscription plan. You acknowledge and agree that:

AI-generated responses: The AI Chat Assistant is powered by third-party AI models (currently Google Gemini). All responses are generated by AI, not by human experts or Citesurf staff. Responses may be inaccurate, incomplete, outdated, or misleading.
Not professional advice: AI Chat Assistant responses do not constitute marketing advice, SEO advice, legal advice, business advice, or any other form of professional advice. You should independently verify all information and consult qualified professionals before making business decisions.
No guaranteed outcomes: Following guidance provided by the AI Chat Assistant does not guarantee any improvement in your brand's AI visibility or any other business outcome.
Session-only: Chat conversations are not stored on our servers. They exist only in your browser session and are permanently lost when the session ends, the chat panel is closed, or you navigate away.
Usage limits: The AI Chat Assistant is subject to daily token usage limits based on your subscription plan. These limits may change at any time. When your daily limit is reached, the chat feature will be unavailable until the next day.
Content responsibility: You are solely responsible for the content of your chat messages. You must not use the AI Chat Assistant for any purpose prohibited under Section 11 (Acceptable Use Policy).
No reliance: You must not rely on AI Chat Assistant responses as the sole basis for any business, financial, legal, or strategic decision. The Company expressly disclaims any liability for actions taken or decisions made based on AI Chat Assistant responses.
AI transparency (EU AI Act): You acknowledge that the AI Chat Assistant is an automated AI system, not a human agent. All responses are machine-generated. No human reviews, curates, or approves individual chat responses before they are displayed to you.
Third-party processing: Your chat messages are processed by Google (Gemini) according to Google's own terms of service and privacy policies. We do not control how Google processes, stores, or uses the data it receives through its API. You acknowledge and accept Google's applicable terms when using the AI Chat Assistant.

3.5 Beta Features

We may offer beta or experimental features. These features are provided "as is" without warranty, may be modified or discontinued at any time, and may have additional terms that apply.

4. Account Registration and Eligibility

4.1 Eligibility

To use the Service, you must:

Be at least 18 years of age
Have the legal capacity to enter into a binding agreement
Not be barred from using the Service under applicable law

By creating an account, you represent and warrant that you meet these eligibility requirements.

4.2 Account Creation

Account registration is managed through our authentication provider, Clerk. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Keep your login credentials secure and confidential
Notify us immediately of any unauthorized access to your account

4.3 Account Responsibility

You are solely responsible for all activity that occurs under your account. We are not liable for any loss or damage arising from unauthorized use of your account.

4.4 Account Restrictions

You may not:

Share your account credentials with any other person
Allow others to access the Service through your account
Create multiple accounts to circumvent plan limits or restrictions
Transfer your account to another person without our consent

Each account is for a single user only. If you need multiple users, you must purchase appropriate plan tiers or additional seats.

4.5 Account Termination

We reserve the right to suspend or terminate your account at any time if:

You breach these Terms
You engage in fraudulent, abusive, or illegal activity
Your payment fails and remains unpaid after notice
We are required to do so by law

5. Subscription Plans and Fees

5.1 Plan Tiers

Citesurf offers the following subscription plans:

Plan	Brand Limit	AI Chat	Description
Trial	1	Limited	Limited trial access
Plus	1	Daily limit	For creators and indie brands
Max	5	Higher limit	For teams and agencies

5.2 Pricing

Current pricing is displayed on our website at citesurf.com. All prices are subject to change with reasonable notice. Price changes will not affect your current Subscription Term but will apply upon renewal.

6. Payment Terms

6.1 Merchant of Record

All payments are processed by Polar.sh, which acts as the Merchant of Record for Citesurf. By purchasing a Subscription, you also agree to Polar.sh's Terms of Service.

Polar.sh uses Stripe for payment processing. Stripe's Services Agreement applies to payment transactions.

6.2 Billing Cycle

Subscriptions are billed on a recurring basis according to your selected billing cycle (monthly or annual). Your Subscription will automatically renew at the end of each billing period unless cancelled.

6.3 Payment Methods

We accept payment methods supported by Polar.sh and Stripe, including major credit cards and other payment methods available in your region.

6.4 Failed Payments

If a payment fails, we will attempt to process the payment again. If payment continues to fail:

We may suspend your access to the Service
We may downgrade your account to a limited or free tier
We may terminate your account after reasonable notice

You remain responsible for any unpaid amounts.

6.5 Invoices

Invoices and billing history are available through your Polar.sh customer portal, accessible from your Citesurf account settings.

6.6 Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider:

You remain responsible for all amounts owed, plus any chargeback fees imposed by payment processors
We may immediately suspend your access to the Service pending resolution
We reserve the right to terminate your account and pursue collection of amounts owed
Disputed amounts remain due until the dispute is resolved in your favor by the payment processor

7. Trial Subscription

7.1 Trial Terms

We may offer a trial Subscription with limited features or duration. Trial terms:

Are subject to availability and may be modified or discontinued
May include limitations on features, scans, or functionality
May require payment information upfront

7.2 Trial Conversion

At the end of a trial period, your account may:

Automatically convert to a paid Subscription (if payment information was provided)
Revert to limited or no access (if no payment information was provided)

You can cancel your trial at any time before it converts to a paid Subscription.

7.3 Trial Termination

We reserve the right to terminate trial access at any time, for any reason, without liability.

8. Refunds and Cancellation

8.1 Voluntary 14-Day Money-Back Guarantee

This is a voluntary goodwill policy that goes beyond EU minimum requirements.

We offer a 14-day money-back guarantee on your first paid Subscription. If you are not satisfied with the Service for any reason, you may request a full refund within 14 days of your initial purchase—even if you have used the Service.

This guarantee applies only to:

Your first paid Subscription (not renewals or upgrades)
Requests made within 14 days of the initial charge

To request a refund under this guarantee, contact us at legal@citesurf.com.

Note: This voluntary guarantee is separate from and in addition to your statutory right of withdrawal under EU law (see Section 8A).

8A. Right of Withdrawal (EU Consumers)

This section applies to consumers in the European Union and provides information about your statutory right of withdrawal under the Consumer Rights Directive (2011/83/EU).

8A.1 Your Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day of the conclusion of the contract (i.e., when your Subscription is activated).

8A.2 Waiver for Digital Services with Immediate Performance

Citesurf is a digital service. When you subscribe and your account is activated, you gain immediate access to the Service.

By subscribing to Citesurf, you:

Expressly request that we begin providing the Service immediately upon subscription activation, without waiting for the 14-day withdrawal period to expire; and
Acknowledge that you will lose your right of withdrawal once the Service has been fully performed, or, for ongoing subscriptions, once you have accessed or used the Service.

This consent is obtained during the checkout process. If you do not wish to waive your right of withdrawal, you should not complete the subscription process.

8A.3 How to Exercise Your Right of Withdrawal

If you have not yet accessed or used the Service and wish to exercise your right of withdrawal within the 14-day period, you may do so by contacting us with a clear statement of your decision:

Email: legal@citesurf.com

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

8A.4 Effects of Withdrawal

If you withdraw from this contract within the permitted timeframe and before accessing or using the Service, we will reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

8A.5 Loss of Withdrawal Right

In accordance with Article 16(m) of the Consumer Rights Directive, you acknowledge that you lose your right of withdrawal once the Service has begun with your prior express consent and acknowledgment.

For subscription services, this means that once you have logged in to your account, initiated a scan, or otherwise used any feature of the Service, your right of withdrawal is extinguished for that billing period.

8A.6 Relationship to Money-Back Guarantee

Your statutory right of withdrawal (this Section 8A) and our voluntary 14-day money-back guarantee (Section 8.1) are separate:

	Statutory Withdrawal Right	Voluntary Money-Back Guarantee
Legal basis	EU Consumer Rights Directive	Voluntary company policy
Applies to	EU consumers only	All customers
When available	Before using the Service	Even after using the Service
Duration	14 days from contract	14 days from first payment
Scope	First billing period only	First subscription only

If you are an EU consumer who has used the Service within 14 days of your first subscription, you may still request a refund under our voluntary money-back guarantee, even though your statutory withdrawal right has been waived.

8.2 No Refunds After 14 Days

After the 14-day period, all payments are non-refundable. Specifically:

No refunds for partial months or unused time
No refunds for downgrading to a lower-tier plan
No refunds for subscription renewals
No prorated refunds for cancellation mid-cycle

8.3 Cancellation Process

You may cancel your Subscription at any time through:

Your account settings in the dashboard
The Polar.sh customer portal

8.4 Effect of Cancellation

Upon cancellation:

Your Subscription remains active until the end of the current billing period
You retain access to the Service until the end of your paid period
After the paid period ends, your account reverts to limited or no access
Your data will be retained according to our Privacy Policy and may be deleted upon request

9. Intellectual Property Rights

9.1 Company Intellectual Property

The Service, including all software, algorithms, user interfaces, content, trademarks, and other materials, is owned by or licensed to the Company and is protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during your Subscription Term.

You may not:

Copy, modify, or create derivative works of the Service
Reverse engineer, disassemble, or decompile the Service
Remove or alter any proprietary notices
Use the Service to build a competing product
Sublicense, sell, or transfer your access rights

9.2 Your Intellectual Property

You retain all ownership rights in your Customer Data. We do not claim ownership of your brands, business information, or other content you provide.

9.3 License to Company

By using the Service, you grant us a limited, non-exclusive, worldwide license to use, process, and analyze your Customer Data solely to:

Provide and improve the Service
Generate insights and reports for you
Develop and enhance our algorithms and features

This license does not permit us to sell your Customer Data or use it for purposes unrelated to delivering the Service.

AI Training Restrictions: We do not use your Customer Data to train artificial intelligence or machine learning models. Your brand information, scan results, and insights are used solely to provide the Service to you and are not used to benefit other customers or improve AI models.

9.4 Feedback

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without obligation to you.

9.5 Aggregated Data

We may collect, use, and disclose aggregated, anonymized, or de-identified data derived from your use of the Service for any lawful purpose, including product improvement, industry research, and benchmarking. Such aggregated data will not identify you, your account, or your brands, and is not considered Customer Data under these Terms.

10. Customer Data and Privacy

10.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

10.2 Data Processing

We process your Customer Data to provide the Service, including:

Sending queries to AI platforms on your behalf
Analyzing responses to generate visibility metrics
Storing scan results and historical data
Generating insights and recommendations
Processing chat messages through third-party AI models to provide conversational assistance (messages are processed in real-time and not stored)

10.3 Data Ownership

You own your Customer Data. We are a data processor acting on your instructions to provide the Service.

10.4 Data Deletion

Upon termination of your account:

Your Customer Data will be deleted in accordance with our Privacy Policy
Deletion is typically immediate and automated
Some data may be retained as required by law or for legitimate business purposes (such as billing records)

You can request data deletion at any time by contacting legal@citesurf.com.

10.5 Data Portability

You have the right to export your Customer Data at any time:

Self-service export: PDF reports are available through the dashboard
Data request: You may request a full export of your data by contacting legal@citesurf.com
Format: Exports will be provided in commonly used, machine-readable formats (such as JSON or CSV)
Timeline: We will fulfill export requests within 30 days

AI Chat Assistant conversations are not included in data exports because they are not stored on our servers. If you wish to retain chat conversations, you must copy them before ending your session.

This right is in addition to, and does not affect, your rights under applicable data protection laws.

11. Acceptable Use Policy

11.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. The Service is intended for analyzing the AI visibility of legitimate brands, products, and services.

11.2 User Representations and Responsibilities

By submitting any Brand or Customer Data to the Service, you represent and warrant that:

You are the owner of the brand, or you have obtained all necessary authorizations, permissions, and consents from the brand owner to analyze and monitor the brand using the Service
The brand you submit is a legitimate business entity, product, service, or professional identity—not a private individual who has not consented to being analyzed
You are not using the Service to track, monitor, surveil, or gather information about private individuals without their explicit consent
You have the legal right to use any trademarks, trade names, or other intellectual property associated with the brands you submit
Your use of the Service and any resulting data does not violate any applicable privacy laws, data protection regulations, or the rights of any third party
You will use the insights and data obtained from the Service only for lawful business purposes

You are solely and fully responsible for all Brand and Customer Data you submit to the Service. We do not verify, and have no obligation to verify, your ownership of or authorization to analyze any brand. We rely entirely on your representations, and you assume all liability for any claims, damages, or legal actions arising from your submission of unauthorized or inappropriate data.

11.3 Prohibited Activities

You agree not to:

Use the Service for any illegal purpose or in violation of any laws
Use the Service to track, monitor, stalk, or surveil private individuals
Submit personal names, private individuals, or any data intended to gather information about a person's reputation, activities, or whereabouts without their explicit written consent
Submit brands, trademarks, or business names that you do not own or are not authorized to analyze
Submit false, misleading, or fraudulent brand information
Attempt to manipulate or artificially inflate visibility metrics
Interfere with or disrupt the Service or servers
Attempt to gain unauthorized access to any part of the Service
Use automated tools to access the Service beyond normal use
Reverse engineer, decompile, or attempt to extract source code
Circumvent any technical limitations or access controls
Use the Service to develop a competing product or service
Use the Service to perform competitive analysis or benchmarking of the Service itself without our prior written consent
Publish or disclose any performance data, benchmarks, or comparisons of the Service without our prior written consent
Resell, sublicense, or provide access to third parties without authorization
Submit content that infringes intellectual property rights
Harass, abuse, or harm others through the Service
Impersonate any person or entity
Use the AI Chat Assistant to generate, solicit, or distribute harmful, abusive, defamatory, obscene, or illegal content
Attempt to extract system prompts, internal instructions, or proprietary information from the AI Chat Assistant through prompt injection, jailbreaking, or similar techniques
Use the AI Chat Assistant to generate content that infringes third-party intellectual property rights, privacy rights, or other legal rights
Deliberately exhaust or abuse AI Chat Assistant usage limits, including through automated scripts, bots, or other non-human interaction methods
Use the AI Chat Assistant for purposes unrelated to brand AI visibility analysis
Use the AI Chat Assistant to generate spam, mass-produce content for distribution, or create content for deceptive or manipulative purposes

11.4 Content Restrictions

You may not submit Customer Data that:

Promotes illegal activity
Infringes third-party intellectual property rights
Contains malicious code or scripts
Violates any applicable laws or regulations
Relates to private individuals for purposes of surveillance, harassment, or stalking
You are not authorized to submit or analyze

Additionally, when using the AI Chat Assistant, you may not submit messages that:

Attempt to manipulate, mislead, or override the AI model's intended behavior or safety measures
Contain personal data of third parties without their consent
Solicit advice that could facilitate illegal activity
Are designed to stress-test, probe for vulnerabilities, or reverse-engineer the underlying AI model

11.5 Enforcement

We reserve the right to:

Investigate suspected violations
Remove or disable access to violating content
Suspend or terminate accounts that violate these Terms
Report illegal activity to law enforcement

11.6 Export Controls and Sanctions

You represent and warrant that:

You are not located in, under the control of, or a national or resident of any country subject to European Union or United States sanctions or embargoes
You are not identified on any EU, US, or UN restricted party list, including the EU Consolidated List of Sanctions, the US Office of Foreign Assets Control (OFAC) Specially Designated Nationals List, or similar restricted party lists
You will not use the Service in violation of any applicable export control laws, trade sanctions, or economic restrictions

We reserve the right to deny access to the Service to any person or entity that we reasonably believe is subject to sanctions or located in a sanctioned territory. Violation of this section may result in immediate termination of your account without refund.

12. Third-Party Services

12.1 Service Providers

The Service relies on third-party providers for key functionality:

Service	Purpose	Terms
Polar.sh	Payments (Merchant of Record)	Terms
Stripe	Payment processing	Terms
Clerk	Authentication	Terms
Vercel	Hosting	Terms
Upstash	Background jobs	Terms

By using the Service, you acknowledge that these third-party terms may apply to aspects of your use.

12.2 AI Platforms

The Service queries third-party AI platforms (OpenAI/ChatGPT, Anthropic/Claude, Google/Gemini, Perplexity) to analyze brand visibility. The AI Chat Assistant is powered by Google Gemini. We do not control these platforms and:

Make no guarantees about their responses, accuracy, or availability
Are not responsible for changes to their behavior or policies
Cannot ensure any specific outcome from AI platform recommendations

AI platform responses are generated by third parties and may contain inaccuracies, biases, or errors. The insights we provide are based on these responses and should be used as guidance, not guarantees.

12.3 Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third-party sites.

13. Service Availability and Modifications

13.1 Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service may be unavailable due to:

Scheduled maintenance (we will provide reasonable notice when possible)
Unscheduled maintenance or emergency repairs
Technical failures or security incidents
Third-party service outages
Factors beyond our reasonable control

13.2 Modifications

We reserve the right to modify, update, or discontinue any aspect of the Service at any time. We will provide reasonable notice of material changes that negatively affect your use.

13.3 Service Discontinuation

We reserve the right to discontinue the Service, in whole or in part, at any time and for any reason, including but not limited to business, economic, technical, or legal reasons. In the event of a planned discontinuation of the entire Service:

We will use reasonable efforts to provide at least 30 days' notice via email to the address associated with your account
We will provide you with the opportunity to export your Customer Data before the discontinuation date
Any prepaid fees for the period after discontinuation will be refunded on a prorated basis
We shall have no liability to you or any third party for the discontinuation of the Service

For discontinuation of specific features or functionality (rather than the entire Service), we may provide shorter or no notice, and no refunds will be issued.

You acknowledge and agree that we are under no obligation to operate the Service indefinitely, and that the decision to discontinue the Service is within our sole discretion. You should not rely on the continued availability of the Service for your business operations without maintaining appropriate backups and contingency plans.

13.4 Force Majeure

We are not liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, acts of war or terrorism, labor disputes, government actions, internet failures, or third-party service disruptions.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS
THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE
ANY ERRORS IN THE SERVICE WILL BE CORRECTED
YOUR BRAND'S VISIBILITY OR RECOMMENDATIONS IN AI PLATFORMS WILL IMPROVE
AI PLATFORM RESPONSES ACCURATELY REFLECT REAL-WORLD PERCEPTIONS

YOU ACKNOWLEDGE THAT AI PLATFORM RESPONSES ARE GENERATED BY THIRD PARTIES AND MAY BE INACCURATE, BIASED, OR CHANGE WITHOUT NOTICE. THE INSIGHTS PROVIDED ARE FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE RELIED UPON AS THE SOLE BASIS FOR BUSINESS DECISIONS.

AI Output Disclaimer

The AI platforms we query (ChatGPT, Claude, Gemini, Perplexity) are operated by third parties over which we have no control. You expressly acknowledge and agree that:

AI responses may be factually incorrect, outdated, incomplete, or biased
AI model updates by platform operators may cause responses to change without notice
AI outputs do not constitute endorsements, professional advice, or guarantees of any kind
Visibility metrics are point-in-time snapshots that may not reflect past or future performance
We analyze and report what AI platforms say, but we do not verify or guarantee the accuracy of their outputs
AI technology is inherently unpredictable and results may vary significantly between queries

YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF AND RELIANCE ON AI-GENERATED INSIGHTS. WE STRONGLY RECOMMEND VALIDATING ANY BUSINESS DECISIONS WITH INDEPENDENT RESEARCH AND PROFESSIONAL ADVICE.

AI Chat Assistant Disclaimer

THE AI CHAT ASSISTANT IS PROVIDED "AS IS" WITHOUT ANY WARRANTY. AI-GENERATED RESPONSES ARE PRODUCED BY THIRD-PARTY AI MODELS AND MAY BE FACTUALLY INCORRECT, MISLEADING, INCOMPLETE, OUTDATED, OR BIASED. THE COMPANY DOES NOT REVIEW, VERIFY, ENDORSE, OR GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI CHAT ASSISTANT RESPONSE.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

AI CHAT ASSISTANT RESPONSES DO NOT REPRESENT THE VIEWS, OPINIONS, OR ADVICE OF THE COMPANY
THE COMPANY IS NOT RESPONSIBLE FOR ANY CONTENT GENERATED BY THE AI CHAT ASSISTANT
YOU USE THE AI CHAT ASSISTANT AT YOUR OWN RISK AND ARE SOLELY RESPONSIBLE FOR ANY ACTIONS TAKEN BASED ON ITS RESPONSES
THE AI CHAT ASSISTANT MAY PRODUCE DIFFERENT RESPONSES TO THE SAME QUESTION AT DIFFERENT TIMES
THE COMPANY MAY CHANGE, LIMIT, OR DISCONTINUE THE AI CHAT ASSISTANT OR ITS UNDERLYING AI MODEL AT ANY TIME WITHOUT NOTICE

THE AI CHAT ASSISTANT IS NOT A SUBSTITUTE FOR PROFESSIONAL MARKETING, BUSINESS, LEGAL, OR TECHNICAL ADVICE. ANY RELIANCE ON AI CHAT ASSISTANT RESPONSES IS AT YOUR SOLE RISK.

No Guarantee of Improvement or Results

WE EXPRESSLY DISCLAIM ANY GUARANTEE, WARRANTY, OR REPRESENTATION THAT:

YOUR BRAND'S AI VISIBILITY WILL IMPROVE AS A RESULT OF USING THE SERVICE
IMPLEMENTING OUR RECOMMENDATIONS OR INSIGHTS WILL PRODUCE ANY SPECIFIC OUTCOME
AI PLATFORMS WILL RECOMMEND, MENTION, OR FAVORABLY DESCRIBE YOUR BRAND
YOUR VISIBILITY SCORES OR METRICS WILL INCREASE OVER TIME
YOU WILL ACHIEVE ANY PARTICULAR BUSINESS RESULT FROM USING THE SERVICE

THE SERVICE IS AN ANALYTICS TOOL THAT REPORTS ON CURRENT CONDITIONS. WE DO NOT CONTROL AI PLATFORMS AND CANNOT INFLUENCE THEIR BEHAVIOR. IMPROVEMENT IN AI VISIBILITY DEPENDS ON MANY FACTORS BEYOND OUR CONTROL, INCLUDING YOUR OWN ACTIONS, COMPETITIVE DYNAMICS, AI MODEL UPDATES, AND MARKET CONDITIONS. YOU ACKNOWLEDGE THAT YOU MAY USE THE SERVICE AND SEE NO IMPROVEMENT IN YOUR AI VISIBILITY, AND THAT THIS DOES NOT CONSTITUTE A FAILURE OF THE SERVICE OR ENTITLE YOU TO ANY REFUND, CREDIT, OR COMPENSATION.

Not Professional Advice

THE SERVICE PROVIDES DATA, ANALYTICS, AND INSIGHTS FOR INFORMATIONAL PURPOSES ONLY. NOTHING IN THE SERVICE CONSTITUTES MARKETING ADVICE, BUSINESS ADVICE, LEGAL ADVICE, OR ANY OTHER FORM OF PROFESSIONAL ADVICE.

YOU SHOULD CONSULT QUALIFIED PROFESSIONALS (SUCH AS MARKETING CONSULTANTS, BUSINESS ADVISORS, OR LEGAL COUNSEL) BEFORE MAKING BUSINESS DECISIONS BASED ON INFORMATION OBTAINED FROM THE SERVICE. WE ARE NOT RESPONSIBLE FOR ANY BUSINESS DECISIONS YOU MAKE OR ANY OUTCOMES RESULTING FROM THOSE DECISIONS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

15. Limitation of Liability

15.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
COST OF SUBSTITUTE GOODS OR SERVICES
DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THE SERVICE
DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO YOUR DATA
DAMAGES ARISING FROM ANY SECURITY INCIDENT OR DATA BREACH, EXCEPT TO THE EXTENT DIRECTLY CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT
DAMAGES ARISING FROM YOUR USE OF OR RELIANCE ON AI CHAT ASSISTANT RESPONSES, INCLUDING BUT NOT LIMITED TO BUSINESS LOSSES, REPUTATIONAL HARM, OR COSTS INCURRED FROM IMPLEMENTING AI-GENERATED RECOMMENDATIONS
DAMAGES ARISING FROM INACCURATE, INCOMPLETE, MISLEADING, OR BIASED CONTENT GENERATED BY THIRD-PARTY AI MODELS THROUGH THE SERVICE

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR
ONE HUNDRED EUROS (€100)

15.3 Essential Purpose

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

15.4 Jurisdictional Exceptions

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD OR FRAUDULENT MISREPRESENTATION.

15.5 Risk Allocation

You acknowledge that the fees charged for the Service reflect the allocation of risk set forth in these Terms and that we would not provide the Service without these limitations.

16. Indemnification

16.1 Your Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

Your use of the Service
Your violation of these Terms
Your violation of any applicable law or regulation
Your Customer Data or User Content
Your infringement of any third-party rights
Any brand or data you submit without proper authorization or ownership
Any claim by a third party that your use of the Service violated their privacy, intellectual property, publicity rights, or other legal rights
Any illegal, unauthorized, or harmful activity conducted through your account, including but not limited to surveillance, stalking, harassment, or tracking of individuals
Any misrepresentation regarding your authorization to analyze a brand or submit data
Any actions taken based on AI Chat Assistant responses, including business decisions, implementations, or strategies derived from AI-generated guidance
Your use of the AI Chat Assistant, including any content you submit to or generate through the chat feature

16.2 Company Indemnification

We will indemnify and defend you against any third-party claim that the Service, as provided by us, infringes a valid patent, copyright, or trademark, provided that:

You promptly notify us of the claim
You give us sole control of the defense and settlement
You provide reasonable assistance at our expense

Our indemnification does not apply to claims arising from:

Your modifications to the Service
Your combination of the Service with other products
Your Customer Data
Your use after we notify you to stop due to a claim

17. Term and Termination

17.1 Term

These Terms are effective when you first access or use the Service and continue until terminated.

17.2 Termination by You

You may terminate your account at any time by:

Cancelling your Subscription through account settings
Contacting us at legal@citesurf.com

17.3 Termination by Company

We may terminate or suspend your access immediately, without prior notice, if:

You breach these Terms
You engage in fraudulent or illegal activity
Your payment fails and remains unpaid after notice
We are required to do so by law

We may also terminate your access upon reasonable notice if we discontinue the Service in accordance with Section 13.3. In such cases, you will receive prorated refunds for prepaid fees covering the period after discontinuation, but shall have no other claims against us.

17.4 Effect of Termination

Upon termination:

Your right to use the Service immediately ceases
Any outstanding payment obligations remain due
We may delete your Customer Data in accordance with our Privacy Policy
Provisions that by their nature should survive will survive (including Sections 2, 9, 10, 14, 15, 16, 18, 19, and 20)

17.5 No Refund Upon Termination for Breach

If we terminate your account for breach of these Terms, you are not entitled to any refund.

18. Governing Law and Jurisdiction

18.1 Governing Law

These Terms are entirely governed by Italian law.

18.2 Jurisdiction

Any dispute that may arise in relation to the validity, interpretation, execution, and termination of these Terms shall be the exclusive competence of the Court of Milan.

18.3 Consumer Rights

If you are a consumer (as defined under applicable consumer protection laws), nothing in these Terms shall affect your statutory rights that cannot be waived or limited by contract. For consumers in the European Union, mandatory consumer protection laws of your country of residence may apply.

18.4 Rome I Regulation

For contracts with consumers in the European Union, the choice of Italian law shall not deprive you of the protection afforded by provisions that cannot be derogated from by agreement under the law of your country of habitual residence, in accordance with Article 6(2) of the Rome I Regulation (EC No 593/2008).

19. Dispute Resolution

19.1 Good Faith Negotiation

Before initiating any formal legal proceedings, you agree to first contact us at legal@citesurf.com and attempt to resolve the dispute through good faith negotiation for a period of at least 30 days.

19.2 EU Online Dispute Resolution

If you are a consumer in the European Union, you may use the European Commission's Online Dispute Resolution (ODR) platform to resolve disputes:

https://ec.europa.eu/consumers/odr

Our email for ODR purposes is: legal@citesurf.com

19.3 Consumer Rights to Local Courts

Nothing in this dispute resolution section shall prevent you from bringing proceedings before the courts of your country of residence if you are entitled to do so under applicable consumer protection laws.

20. General Provisions

20.1 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent.

20.2 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

20.3 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.

20.4 Entire Agreement

These Terms, together with the Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements, understandings, and communications.

20.5 Amendments

We may amend these Terms at any time by posting updated Terms on the Service. Material changes will be communicated through appropriate means (such as email or in-app notification). Your continued use of the Service after changes become effective constitutes acceptance.

20.6 Language

These Terms are drafted and executed in English. The English language version is the sole official, authoritative, and legally binding version of this agreement. An Italian translation is provided for convenience only and is not legally binding. Any other translation obtained through browser features, third-party services, or other means is unofficial, not endorsed by us, and provided solely for your convenience. In the event of any discrepancy, ambiguity, or conflict between the English version and any translation, the English version shall govern and prevail. By using the Service, you confirm that you have sufficient understanding of English to comprehend these Terms, or that you have obtained independent assistance to understand them.

20.7 Notices

Notices to you will be sent to the email address associated with your account. Notices to us should be sent to:

Email: legal@citesurf.com

20.8 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

20.9 Independent Contractors

The relationship between you and the Company is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

20.10 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except that our affiliates and service providers are intended third-party beneficiaries of the indemnification and limitation of liability provisions.

21. Contact Information

If you have questions about these Terms of Service, please contact us:

Name: Makeri VAT: IT13457560962 Email: legal@citesurf.com

For payment-related inquiries, you may also contact Polar.sh through their customer support.

22. Explicit Acceptance of Specific Clauses

Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the User declares to have carefully read and expressly accepts the following clauses of these Terms: Section 3.4 (AI Chat Assistant), Section 7 (Trial Subscription), Section 8 (Refunds and Cancellation), Section 11 (Acceptable Use Policy), Section 13 (Service Availability and Changes), Section 14 (Disclaimer of Warranties), Section 15 (Limitation of Liability), Section 16 (Indemnification), Section 17 (Term and Termination), Section 18 (Governing Law and Jurisdiction), and Section 20.3 (Assignment).